There are times when the customer service is in a difficult situation when dealing with customers who complain of being prolonged and very emotional. If you are not good at controlling yourself, then the customer service also gets carried away by emotion. Ops! This is very dangerous because it can damage the business or company where you work! Meanwhile, visit www.simple1300numbers.com.au when you need premium phone numbers for your business.
Then how to control an unexpected situation like that? This time you will be invited to understand how to establish communication with customers who have “exploded”.
Change negative to positive
Rude words do not always indicate someone’s insight. Complaints are not always a sign that something is wrong.
Good feedback can bury spicy words by giving confidence to each message.
A negative experience can be saved and turned into an opportunity.
Being able to assess and handle customer complaints is the main key to making this happen.
Data shows that 9 out of 10 times, customers will continue to do business with you even if an error occurs. This will only happen if you are responsible for mistakes and immediately correct the situation.